OUR POLICIES
Shipping Information
At Reyn1021, we believe in creating a seamless and transparent shopping experience for our customers. Our shipping policy is designed to keep you informed about our shipping methods, packaging, and any associated costs. We aim to build trust and loyalty by ensuring clarity and simplicity in our shipping process.
🇭🇰Hong Kong
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Free shipping within Hong Kong, Kowloon and all New Territory area
🇨🇦Canada:
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Standard shipping $20 (7-10days)
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Expedited shipping $35 (3-5days)
🇺🇸United States:
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Standard shipping $20 (5-7days)
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Expedited shipping $35 (2-3days)
We understand that sometimes changes may be necessary. Our return and exchange policy is crafted to provide you with confidence and peace of mind when making a purchase. It outlines the steps you can take in case you need to return or exchange a product, and our commitment to ensuring your satisfaction.
Return & Exchange Information
How to return a product?
To start a return, you will need to submit a return request. Please have your order number and the email address used for the purchase ready.
If you have a Reyn1021 account, you can manage returns directly through your order history. Guests who do not have an order number can register for an account using the email address associated with the purchase. This allows you to access your order history and manage returns.
How long does it take to get a refund?
Refunds will be issued once the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days.